Exchanges and Returns

60-Day Comfort Guarantee

We want you to feel completely confident in your RUBIES. That’s why we offer a 100% money-back guarantee for 60 days from the day your package arrives. This gives you or your child time to try them on, wear them for a few days, and see just how comfortable they are. If they’re not the right fit, we’ll make it right. We even accept returns and exchanges if the tags have been removed or the items have been washed or worn—comfort comes first.

 

Exchanges and refund

If they don't fit, no problems we will help you select another size and send them out right way.  There is no need to wait for you to return the first pair. 

 

If they just don't work out we are happy to refund the amount of any items, as soon as you let us know.  

All items returned to us end up in the hands of families that cannot afford to purchase RUBIES.

 

Request an exchange or refund

You can request a return or exchange by email or by chatting with our bot.  The bot is available on every page in the bottom right corner of our site.  It's a pink circle with a chat icon.  You can also send us an email at care@rubyshines.com.  

We try our best to respond to your request within 24 hrs and strive to make the returns and exchange process as easy as possible.